Refund policy

Satisfaction Guarantee:
If you and your pet aren't 100% satisfied with our products, just email us at hello@woofpakbakery.com within (7) days of purchase. We promise to always make it right for you and your pet.

All Sales Final
All sales are final on all perishable and non-perishable products purchased in-store or online. No refunds, exchanges or returns allowed.

All perishable or other prepackaged food-related items cannot be returned or resold due to pet health safety reasons. 

Damaged/Defective Items: If your product is damaged or defected due to no fault of your own it may qualify for an exchange or store credit. All items must be unused and in their original packaging. You must notify us within one (2) days of receiving the item.

Frozen Product Orders
If your order doesn’t arrive cold or is damaged during transit, we’ll reship the order at our cost.

Need customer service? Email us at hello@woofpakbakery.com