Privacy policy

Last updated: August 28, 2026

Woofpak Inc., doing business as Woofpak Bakery (“Woofpak Bakery,” “Woofpak,” “we,” “us,” or “our”), operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Woofpak Bakery is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
  • Account information including your username, password, security questions, preferences, and settings.
  • Transaction information including the items you view, put in your cart, add to your wishlist, purchase, return, exchange, or cancel, and your past transactions.
  • Communications with us including information you provide when communicating with customer support or otherwise contacting us.
  • Device information including information about your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services and how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you create an account, visit or use the Services, make a purchase, communicate with us, submit a form, or otherwise provide us with personal information.
  • Automatically through the Services including through your device and the use of cookies and similar technologies.
  • From our service providers when they enable technology or collect or process personal information on our behalf.
  • From our partners or other third parties as permitted by applicable law.

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services. We use your personal information to provide the Services, perform our contract with you, process payments, fulfill orders, remember preferences, send account-related notifications, process purchases, returns, exchanges and other transactions, manage accounts, arrange shipping, facilitate returns and exchanges, enable reviews, and provide a customized shopping experience.
  • Marketing and Advertising. We may use personal information for marketing and promotional purposes, such as sending promotional communications by email or postal mail and, where you have separately consented to SMS marketing, by text message. We may also show advertisements for our products or services on our Services or other websites.
  • Text Message Marketing. If you provide your mobile phone number and separately and affirmatively opt in to SMS marketing through our website SMS signup popup or another form that specifically requests SMS consent, you consent to receive recurring promotional text messages from Woofpak Bakery. These messages may include special offers, discounts, new product updates, bakery news, product launches, event information, personalized offers, and abandoned cart reminders where applicable. Providing a mobile phone number alone does not constitute consent to receive marketing text messages. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly.
  • Abandoned Cart Messaging. If you begin checkout or add products to your cart without completing your purchase, we may send reminder emails regarding your cart. We send abandoned cart text messages only to customers who have separately and affirmatively opted in to receive SMS marketing from Woofpak Bakery.
  • Location-Based Services. If you enable location permissions or use location-enabled features, we may use approximate location information to provide store-specific experiences, local promotions, inventory availability, grooming services, or nearby event information.
  • Security and Fraud Prevention. We use personal information to authenticate accounts, provide a secure shopping experience, prevent and investigate fraud, detect unlawful or malicious activity, and protect our Services.
  • Communicating with You. We use personal information to provide customer support, respond to inquiries, provide effective services, and maintain our business relationship with you.
  • Legal Reasons. We may use personal information to comply with applicable law, respond to valid legal process, investigate or participate in legal proceedings, and enforce our terms and policies.

SMS/Mobile Information Privacy

Woofpak Bakery does not sell, rent, share, or otherwise provide mobile phone numbers, SMS opt-in information, or text messaging consent to third parties or affiliates for their own marketing or promotional purposes.

We may disclose mobile information to vendors and service providers that help us operate and deliver our messaging program, such as messaging platforms and customer support providers, solely as necessary to provide services on our behalf.

These service providers are not permitted to use mobile phone numbers, SMS opt-in information, or text messaging consent for their own marketing or promotional purposes.

For clarity, all information-sharing categories described elsewhere in this Privacy Policy exclude text messaging originator opt-in data and consent from sharing with third parties or affiliates for their own marketing or promotional purposes.

How We Disclose Personal Information

In certain circumstances, we may disclose personal information to third parties for legitimate purposes subject to this Privacy Policy and the SMS/Mobile Information Privacy section above.

  • With Shopify, vendors, and service providers that perform services on our behalf, including IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, shipping, and messaging services.
  • With business and marketing partners to provide advertising or marketing services. This sharing does not include your mobile phone number, SMS opt-in information, or text messaging consent for third-party or affiliate marketing or promotional purposes.
  • When you direct, request, or otherwise consent to our disclosure of certain information to a third party, such as where necessary to ship products or provide requested services.
  • With our affiliates or otherwise within our corporate group, except that mobile phone numbers, SMS opt-in information, and text messaging consent are not shared with affiliates for their own marketing or promotional purposes.
  • In connection with a business transaction such as a merger, acquisition, reorganization, or bankruptcy, or as necessary to comply with legal obligations, subpoenas, search warrants, court orders, enforce our policies, or protect our rights and the rights of others.

Relationship with Shopify

The Services are hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

Information you submit to the Services may be transmitted to and processed by Shopify and service providers, including providers located in countries other than where you reside, as necessary to provide the Services.

To learn more about how Shopify uses personal information, visit the Shopify Consumer Privacy Policy .

You may also visit the Shopify Privacy Portal .

Third Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, you should review their privacy and security policies and terms.

We are not responsible for the privacy, security, accuracy, completeness, or reliability of third-party websites.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in the applicable jurisdiction.

If you are the parent or guardian of a child who has provided personal information to us, you may contact us to request deletion of that information.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee absolute security. Information transmitted over the internet or other networks may not always be secure while in transit.

How long we retain personal information depends on factors such as whether we need the information to maintain an account, provide Services, comply with legal obligations, resolve disputes, or enforce contracts and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights relating to your personal information, subject to applicable exceptions and limitations.

  • Right to Access / Know. You may have the right to request access to personal information we hold about you.
  • Right to Delete. You may have the right to request deletion of certain personal information.
  • Right to Correct. You may have the right to request correction of inaccurate personal information.
  • Right of Portability. You may have the right to receive a copy of certain personal information.
  • Right to Opt Out of Sale or Sharing for Targeted Advertising. Depending on where you reside, you may have rights to opt out of certain uses of personal information for targeted advertising, sale, or sharing as defined under applicable privacy law.
  • Managing Communication Preferences. You may opt out of promotional emails using the unsubscribe link included in those emails. If you have opted in to SMS marketing, you may opt out of promotional text messages at any time by replying STOP. For SMS assistance, reply HELP. If you opt out of promotional communications, we may continue sending non-promotional communications where permitted, such as communications about your account or orders.

To learn more about Global Privacy Control, visit https://globalprivacycontrol.org/ .

You may exercise applicable privacy rights by contacting us using the information below. We may need to verify your identity before processing certain requests.

We will not discriminate against you for exercising privacy rights available under applicable law.

Complaints

If you have complaints about how we process personal information, please contact us using the information below. Depending on where you live, you may also have the right to contact or file a complaint with an applicable data protection authority.

International Transfers

We may transfer, store, and process personal information outside the country in which you live.

Where required, international transfers will be made using recognized transfer mechanisms, contractual protections, or other mechanisms permitted by applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational needs, legal requirements, or regulatory obligations.

We will post the revised Privacy Policy on this website and update the “Last updated” date.

Contact

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Woofpak Inc., doing business as Woofpak Bakery
Email: hello@woofpakbakery.com
5540 Centerview Drive, Ste 204 PMB 843173
Raleigh, NC 27606
United States